Royal Concertgebouw Orchestra Amsterdam
Royal Concertgebouw Orchestra Amsterdam

Frequently Asked Questions

Tickets

Where can I buy tickets to a Royal Concertgebouw Orchestra concert?

You can purchase tickets to our concerts online via this website. If you prefer to order your tickets over the telephone, please phone the Concertgebouw Line on 0900–67 18 345 (from within the Netherlands; calls cost €1 each). The line is open from 10.00 a.m. to 5.00 p.m. Tickets are also on sale at the Concertgebouw box office.

Can I print my admission ticket at home?

If you’ve opted for e-tickets, please print out at home any tickets you’ve purchased online, and show your printed e-ticket at the door.

You can also download your e-tickets to your smartphone and show the screen at the Concertgebouw ticket check.

Where can I find my e-ticket?

After you purchase your e-tickets, you can retrieve them by clicking on the link in the confirmation email sent to you. You can also find your e-tickets at My RCO on our website by following the ‘Upcoming concerts’ link. To gain access to this area, you will need to provide your login name (the email address you registered with the RCO) and your password. If you are unable to log on, please contact our Customer Service Department on +31 (0)20 305 10 15 (lines are open Monday to Friday from 9.30 a.m. to 12.30 p.m.).

Subscriptions

Can I purchase a Royal Concertgebouw Orchestra subscription?

That’s certainly possible! To find out more about our series, please see our series page.

Can I exchange one of the concerts in my subscription for another concert?

If you are unable to attend a particular concert in your subscription, you may exchange it for another Royal Concertgebouw Orchestra concert subject to availability. To arrange the exchange, please be sure to phone our Customer Service Department at least two days prior to the relevant concert (the department is open Monday to Friday from 9.30 a.m. to 12.30 p.m.).

What should I do if I’ve lost my subscription ticket?

If you have a subscription, e-tickets are always available for you on our website. You can download and print these at any time from your own personal space (called ‘My RCO’ on our website). If for whatever reason you are unsuccessful, you may request duplicate tickets by contacting our Customer Service Department. Please be advised that you will be charged a fee of €10 per subscription for this service.

Before and during concert

How and where do I buy a concert programme?

You can purchase an e-concert programme for €1.50 when ordering your concert tickets. Concert programmes are also on sale in our webshop prior to the relevant concerts. An online subscription to Preludium gives you unlimited access to all concert programmes.

How can I find out at what time a concert will finish?

The time the relevant concert is expected to finish is listed on the Concertgebouw website.

What should I wear to a Royal Concertgebouw Orchestra concert?

No specific dress code is required at our concerts. Please wear what you feel comfortable wearing.

When should I clap?

Normally the audience should clap only after an entire work has been performed, even if the work consists of multiple movements. This means there may be times in some pieces when the music stops but no one claps. Applause begins only after the whole piece of music has been performed. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished. Finally, you can always just wait until the other audience members start to clap.

Can I have dinner at the Concertgebouw before the concert?

Ticket holders attending B and E Series concerts are invited to dine in the Concertgebouw’s Mirror Hall before the performance. Please click here for more information.

General Question

How do I request a season brochure?

You can request a season brochure by following this link.

You can also view the season brochure online.

What’s the best way for me to introduce my children to classical music?

We love welcoming young people to our concerts so that they, too, can enjoy classical music.

Family Concerts

Specially for children six years and older, the orchestra gives Family Concerts to introduce young audience members to symphonic music in a fun, interactive way. Given twice a season, these concerts give children the chance to participate actively with the music – before, during and after the performance. You can find more information at www.rcokids.nl.

Family Series

The Family Subscription is a series of three concerts within the regular concert series which allows parents and grandparents to introduce their children and grandchildren to the world of the Royal Concertgebouw Orchestra. An introduction is given for the children’s benefit prior to the concerts, providing them with background information on the music performed on that particular concert. For more information, please visit our series page.

Entrée

Anyone under the age of eighteen may become a member of Entrée Junior. Junior members are eligible to buy tickets to the special children’s concerts for just €12.50. Specially for young people (those under the age of eighteen), Entrée selects a number of concerts which are also included in the Entrée Junior selection. For these concerts, members are eligible for a 75% discount. In addition, members can always bring along a guest under the age of 35 (the maximum age for Entrée) for the same price. For more information, please log on to www.jouwentree.nl.

How many musicians are in the Royal Concertgebouw Orchestra?

The orchestra is made up of 120 players hailing from some twenty-five countries.

Where can I learn more about RCO meets Europe?

Starting in August 2016, the Royal Concertgebouw Orchestra will be performing in all twenty-eight member states of the European Union over a period of two and a half seasons. With its RCO meets Europe tour, the orchestra hopes to highlight the fundamental ideas and ideals which can hold the EU together. Please see the dedicated RCO meets Europe page for more information.

Are the Royal Concertgebouw Orchestra and the Concertgebouw the same organisation?

The Concertgebouw concert hall is the Royal Concertgebouw Orchestra’s home base. Despite being two distinct organisations with separate premises, we do work closely together.