Frequently Asked Questions

Subscriptions and single tickets

Single tickets season 2021/2022

From when can I order single tickets for the 2021/2022 season?

Since Thursday 1 July it is possible to buy single tickets.

From when can I order tickets for the Close-up concerts in the 2021/2022 season?

The sale of individual tickets for the Close-up concerts has started on 1 July.

How can I order tickets?

You can order the tickets online and via the Concertgebouw Line: 020 671 83 45 (available daily from 10 a.m. to 5 p.m.)

What happens if corona measures still apply at the start of the 2021/2022 season that affect concert attendance?

The relaxations that will take effect as of June 26 give much reason for optimism and confidence that the new season can start normally. With corona tickets in the form of a vaccination certificate, a negative test result or a recovery certificate, it is no longer mandatory to keep a distance of one and a half meters at events. The Concertgebouworkest therefore assumes a normal hall capacity when selling concert tickets in the 2021/2022 season.

 

Although the relaxations give cause for optimism, we cannot currently foresee which precise corona measures will be in force at the start of the season. What we do know is that we can adjust the programming based on the measures in force at that time to make your visit as safe as possible. We have gained ample experience with this in the past year.

 

In the unlikely event that the corona measures require an adjusted start of the season, you will receive a message from us in mid-August with current information. In this we will inform you about the concerts that cannot take place according to the programming in the concert agenda, how you can cancel them and for which adapted concerts you can order tickets.

Do I have to show a test or vaccination certificate in the 2021/2022 season to gain access to the concerts?

The relaxations that will take effect from June 26 for events mean that one and a half meters away does not have to be maintained, provided that a corona admission ticket can be submitted in the form of a vaccination certificate, a negative test result (as of July 13, 2021: less than 24 hours old). ) or a recovery certificate (up to 6 months old). As it looks now, the Concertgebouw Orchestra will therefore work with corona tickets as of September. This way we can share the power of live classical music with as many people as possible again, in a safe way.

How can I use my credit when ordering concert tickets?

You can find your credit via your account on our website. When paying for your order, you simply hand in the credit via the 'Redeem voucher' button. If your credit is higher than the value of your purchase, the remaining amount will remain.

How can I donate my (remaining) credit to the Concertgebouw Orchestra?

We really appreciate your support in these uncertain times. If you would like to donate your (remaining) credit to the Concertgebouw Orchestra, you can contact customer service on 020 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

Subscriptions 2021/2022

When will the 2021/2022 season program be announced?

On Monday 10 May we announced the programming of the Royal Concertgebouworkest for the 2021/2022 season as we would like to play it for you.

 

We have an optimistic view of the future, but at the moment we cannot foresee whether and which corona measures will be in force at the start of the season. What we do know is that we can adjust the programming based on the measures in force at that time to make your visit as safe as possible.

 

Since 10 a.m. on Tuesday 11 May, it is possible to order or extend subscriptions to the Concertgebouworkest series. For participants in the orchestra's donation program, this was already possible from 10 a.m. on Thursday, April 22.

From when can I order my season ticket for the 2021/2022 season?

Since Tuesday 11 May at 10 a.m. it is possible to order or extend subscriptions to the Concertgebouworkest series. For participants in the orchestra's donation program, this is already possible since Thursday, April 22, 10 a.m.

Until when do I have the option to extend my subscription for the 2021/2022 season?

If you have kept your subscription in the 2020/2021 season, we have prepared your series(s) and seat(s) for you. You have the option to extend this until Thursday 3 June. After this date, the seats will be released.

How can I use my credit when ordering my subscription?

You can find your credit via your account on our website. When you pay for your order, you simply hand in the credit via the 'Redeem voucher' button. If your credit is higher than the value of your purchase, the remaining amount will remain.

How can I donate my (remaining) credit to the Concertgebouworkest?

We really appreciate your support during this uncertain time. If you want to donate your (remaining) credit to the Concertgebouw Orchestra, you can contact customer service on 020 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

I have kept my subscription for the 2020/2021 season. Do I still need to take action for the 2021/2022 season?

If you have kept your subscription in the 2020/2021 season, we have converted the value of your subscription into a credit. We have prepared your series(s) and chair(s) for the 2021/2022 season. These still need to be extended.

 

You have the option to renew your subscription from 11 May at 10 a.m. For participants in the orchestra's donation program, this is already possible from Thursday, April 22, 10 a.m.

 

When you pay for your order, you simply hand in your credit via the 'Redeem voucher' button. If your credit is higher than the value of your purchase, the remaining amount will remain.

What happens if corona measures still apply at the start of the 2021/2022 season that affect concert attendance?

The relaxations that will take effect as of June 26 give much reason for optimism and confidence that the new season can start normally. With corona tickets in the form of a vaccination certificate, a negative test result or a recovery certificate, it is no longer mandatory to keep a distance of one and a half meters at events. The Concertgebouworkest therefore assumes a normal hall capacity when selling concerts in the 2021/2022 season.

 

Although the relaxations give cause for optimism, we cannot currently foresee which precise corona measures will be in force at the start of the season. What we do know is that we can adjust the programming based on the measures in force at that time to make your visit as safe as possible. We have gained ample experience with this in the past year.

 

If the corona measures require an adjusted start of the season, you will receive a message from us in mid-August with current information. In this we will inform you about the concerts that cannot take place according to the programming in the concert agenda, how you can cancel them and for which adapted concerts you can order tickets.

Do I have to show a test or vaccination certificate in the 2021/2022 season to gain access to the concerts?

The relaxations that will take effect from June 26 for events mean that one and a half meters away does not have to be maintained, provided that a corona admission ticket can be submitted in the form of a vaccination certificate, a negative test result (As of July 13, 2021: a negative test result less than 24 hours old) or a recovery certificate (from up to 6 months old). As it looks now, the Concertgebouworkest will therefore be working with corona tickets from September. This way we can share the power of live classical music with as many people as possible again, in a safe way.

Why was the Horizon series canceled in the 2021/2022 season?

The reason that the Horizon series will no longer be offered in the 2021/2022 season is that the orchestra wants to show the 'Horizon concept' even better by programming truly limitless (more about this on p. 7 in the brochure). As an alternative, we would like to point out the (half) series A, where brand new commissioned works can be heard alongside classics and unknown masterpieces from the past century.

From when can I order tickets for the Close-up concerts in the 2021/2022 season?

The Close-up concerts will not be offered as a series in the 2021/2022 season. Subscribers have been informed about this. From Thursday 1 July it is possible to buy individual tickets for the Close-up concerts. Donors, Friends and Entrée members can buy tickets with priority from Monday 28 June.

When will I receive the tickets for the concerts in my series?

If you have opted for subscription passes with your order, these will be sent to you at the end of July, together with tickets for any additional concerts you have ordered. In addition, from the end of July you will find your e-tickets in your account on concertgebouworkest.nl. If you have ordered e-tickets, you will find them in the confirmation email and in your account.

From when can I use the exchange service?

Are you unable to attend a concert from your series? Then you can use our exchange service on our website from 1 September, or contact our customer service via klantenservice@concertgebouworkest.nl or 020 305 10 15 (Mon-Fri, 09:30-12:30).

Concerts online title

Streams and videos

How can I watch the Concertgebouworkest's streams and videos?

On the day of a concert stream, you will find a link to the stream on our homepage. It can also be found on our video platform via: https://www.concertgebouworkest.nl/en/video. You must be logged in to view the concert streams.

 

On the video platform on our website you will find hundreds of videos and concert registrations, which you can view for free with an account. If you have an account, but you are unable to log in, please contact customer service via klantenservice@concertgebouworkest.nl or via 020 305 10 15 (on working days from 09:30 to 12:30). If you don't have an account yet, you can create an account here.

Where can I find the planned streams of the Concertgebouworkest?

In the concert calendar on our website you will find the streams that are currently planned. In the coming period we expect to be able to announce new streams on a regular basis.

 

On the day of the concert stream you will find a link to the stream on our homepage. It can also be found on our video platform via: https://www.concertgebouworkest.nl/en/video. You must be logged in to view the concert streams.

Can I also watch the concert stream on my digital TV?

Yes, it is possible to switch the live stream to digital TV through Chromecast or AirPlay. Learn more about casting streams to your digital TV here.

 

In addition, it is possible to connect your computer/laptop to your TV with an HDMI cable.

I don't like the time of the broadcast. Can I watch the stream(s) at a later time?

The streams will be broadcast on two dates and at different times for the time being. It is not possible to watch the streams at another time.

The concert stream is stuttering, what can I do about this?

This may have to do with your internet connection or the connection between the different devices you use. It might help to reset your modem and/or router.

 

If you are watching the stream via Chromecast or AirPlay, it may help to use your laptop/computer for the stream and connect it to the TV via an HDMI cable.

General questions title

Before and during concerts

What should I wear to a Concertgebouworkest concert?

Most of our concerts require no specific dress code. Please wear what you feel comfortable wearing. Only for RCO Opening Night, the Concertgebouworkest’s festive season opener, is there a black tie dress code.

Can I have dinner at the Concertgebouw before the concert?

You are welcome to dine at Restaurant Lier prior to concerts given in the Main Hall. Please note that this arrangement is possible only if you will be attending a concert at the Concertgebouw the same evening. At Lier, you can enjoy classic dishes with a contemporary touch, all made from local, seasonal ingredients. Lier is located on the first floor in the Square Foyer above the main entrance to the Concertgebouw. You can read more about the restaurant, the menu and making reservations on the Concertgebouw website.

How and where do I buy a concert programme?

You can purchase an e-concert programme for €1.50 when ordering your concert tickets. Concert programmes are also on sale in our webshop prior to the relevant concerts. An online subscription to Preludium gives you unlimited access to all concert programmes.

 

Preludium is the programme magazine of the Concertgebouworkest and the Concertgebouw. The magazine offers programme notes to nearly all the concerts given by the Concertgebouworkest and to the concerts in the Concertgebouw’s Own Programming. These programme notes, written by well-known music journalists, feature all sorts of extras, such as interviews, background articles and columns.

 

Preludium is available as a separate purchase prior to concerts. As a subscriber, you’ll receive Preludium monthly during the concert season at your home address. All the concert programmes are available in electronic format, optimised for PC, tablet and smartphone, at https://www.preludium.nl/. Here you can download the programmes as PDF files, which are easy to print out.

When should I clap?

At classical music concerts, the audience normally claps only after an entire work has been performed, even if the work consists of multiple movements. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished.

What time will the concert finish?

That depends on the concert, but most concerts last anywhere from two hours to two hours and fifteen minutes, including the interval. Preludium lists the estimated time at which each concert is expected to conclude. You may also consult the Concertgebouw website to find out the approximate time a particular concert will end. To do so, select the relevant concert in the schedule. At the bottom of the page – under Prijzen en stoelen (Prices and seats) – the start and end times of the concert are given.

What else should I be mindful of when attending a Concertgebouworkest concert?

Many of our visitors wish to enjoy the music to its fullest through concentrated listening in silence. For this reason, we ask that you arrive on time and refrain from making noise which could cause a nuisance. Switch your mobile phone to silent, and remember that bright screens can also disturb other listeners’ concentration.

General questions

Where does the Concertgebouworkest perform?

The Concertgebouworkest gives some 120 concerts a year, about 80 of which are at the Concertgebouw in Amsterdam. Next to the order button on the programme page of a given concert, you can see whether the concert is being given at the Concertgebouw or at another venue in or outside the Netherlands.

Where is the Concertgebouw located, and how do I get there?

The Concertgebouw is located at Concertgebouwplein 10, 1071 LN Amsterdam. You can find information on how to get to the Concertgebouw by public transport or by car on the Concertgebouw website.

Are the Concertgebouworkest and the Concertgebouw the same organisation?

The Concertgebouw concert hall is the Concertgebouworkest’s home base. Despite being two distinct organisations with separate premises, the Concertgebouw and the Concertgebouworkest do work closely together.

How many musicians are there in the Concertgebouworkest?

The Concertgebouworkest is made up of approximately 120 musicians from some 25 countries. You will find a complete overview of all the musicians here.

What’s the best way for me to introduce my children to classical music?

Family Concerts

Specially for children six years and older, the orchestra gives Family Concerts to introduce young audience members to symphonic music in a fun, interactive way. Given twice a season, these concerts give children the chance to participate actively with the music – before, during and after the performance. You can find more information at www.rcokids.nl.

 

Family Series

The Family Series is a series of three concerts which allow parents and grandparents to introduce their children and grandchildren to the world of classical music. An introduction is given for the children’s benefit prior to the concerts, including background information on the music performed on the concert. For more information, please visit our series page.

Entrée

Anyone under the age of eighteen may become a member of Entrée Junior. Junior members are eligible to buy tickets to the special children’s concerts for just €12.50. Specially for young people (under the age of eighteen), Entrée selects a number of concerts which are also included in the Entrée Junior selection. For these concerts, members are eligible for a 75 per cent discount. In addition, Entrée members can always bring along a guest under the age of 35 (the maximum age for Entrée) for the same price. You can find more information at https://www.jouwentree.nl.

Information for visitors with disabilities

May I enter the building with my electric wheelchair or mobility scooter?

Information about access is available on this page of the Concertgebouw website. If you need further information, please contact us by phoning the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate).

Can I exchange my subscription seat for a wheelchair seat?

It is possible to exchange your subscription seat for a wheelchair seat if one is available. Please contact the Concertgebouworkest’s Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

May I bring my assistance dog inside?

Officially trained assistance dogs (such as guide dogs for the blind) are permitted in the hall. The Concertgebouw would appreciate it if you would inform them in advance if you are planning to bring your assistance dog. Please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate). Pets, including dogs, are not allowed at the Concertgebouw.

What equipment does the Concertgebouw offer to the hearing impaired?

Visitors with a hearing impairment may avail themselves of hearing support systems in the Main Hall and the Recital Hall of the Concertgebouw. We offer radio receivers with headphones or loop. The loop provides a direct audio link to your own hearing aid. You can also connect your own hearing support equipment to the receiver using a mini headphone plug. This equipment is available at the Main Hall and Recital Hall cloakrooms. Test transmitters are also available here so that you can adjust your equipment before taking your seat.