Frequently Asked Questions

Last edited on 17 September 10.00.

Coronavirus measures in season 2021/2022

What do the current coronavirus measures mean for concerts in the 2021–22 season?

On September 14, the the Dutch government announced that from September 25, no maximum number of visitors applies to concerts with a fixed seat.

 

According to the measures that apply until September 24th concert organisers may admit two-thirds of a venue’s normal capacity provided that concertgoers present a COVID certificate in the form of proof of vaccination, a negative test result (obtained up to 24 hours prior) or recovery (no more than 6 months prior) in the CoronaCheck app. Audience members have assigned seats and are not required to maintain a distance of 1.5 m from one another.

 

In order to again share the power of live music safely and with as many people as possible, the Concertgebouworkest has opted for admission based on COVID certificates. In addition to your admission ticket to a concert, you will thus need to present a COVID certificate in the form of a QR code, which you can generate using the CoronaCheck app or at CoronaCheck.nl, and a valid ID in order to be admitted to concerts.

 

From September 25, this limitation on the maximum capacity will expire. From that moment we can - on presentation of the corona ticket - again receive full houses at our concerts. In addition, you can use the cloakroom again from 25 September and the foyers are open during the intermission.

How do I obtain a COVID certificate (proof of vaccination, a negative test result or recovery)?

In addition to your admission ticket to a concert, you will need to present a COVID certificate in the form of a QR code, which you can generate using the CoronaCheck app or via CoronaCheck.nl, in order to be admitted to concerts. You can obtain a COVID certificate in three ways:

  • Proof of vaccination

    If you have been vaccinated with a vaccine approved by the European Medicines Agency, you can generate a COVID certificate 14 days after you have been fully vaccinated. Please note that a COVID-19 vaccination recorded in your yellow vaccination booklet does not constitute a valid COVID certificate.

 

  • Negative test result

    If you test negative up to 24 hours before the concert, you may use your test results to generate a COVID certificate. Please note: only negative test results via Testen voor Toegang will be accepted.

 

  • Proof of recovery

    If you have tested positive to a PCR test conducted by the municipal health service (GGD) no longer than 180 days ago but not within the last 12 days, the GGD will issue digital proof of recovery to you.


Do you still have questions about the COVID certificate? You can get more information about COVID certificates on the Rijksoverheid website.

Are you unable to generate proof of vaccination because you have no device with which to generate a QR code? Or because you contracted coronavirus and have received one dose of a vaccine, for example? Please consult the Rijksoverheid website for more information.

If you were vaccinated outside in another EU country and wish to generate a COVID certificate, you can find more information here. If you have been vaccinated in a country outside of the EU, you can find more information here.

I am unable to generate a COVID certificate. What should I do?

Are you unable to generate proof of vaccination because you have no device with which to generate a QR code? Or because you contracted coronavirus and have received one dose of a vaccine, for example? Please consult the Rijksoverheid website for more information.

 

If you were vaccinated outside in another EU country and wish to generate a COVID certificate, you can find more information here. If you have been vaccinated in a country outside of the EU, you can find more information here.

How do I attend a concert if I am visiting from outside the Netherlands?

Visitors from other EU countries should use the EU Digital COVID Certificate (EU DCC). With your EU DCC, you can generate a COVID certificate in the Netherlands using the CoronaCheck app or at CoronaCheck.nl.

Using an international QR code in the Netherlands

Are you visiting the Netherlands and wish to attend a concert? And have you entered the Netherlands from another country with a European Digital COVID Certificate (DCC)? In that case, you can use your international QR code to attend an activity. This is usually the case if your DCC is based on proof of vaccination or recovery.

Negative test results valid for no more than 24 hours

Is your DCC based on a negative test result? Please note that your negative test result must be from a test taken no more than 24 hours prior to the start of the concert. If you were tested more than 24 hours before the start of the concert, you must get tested again to be admitted to the concert. You can make an appointment at one of the locations for testing affiliated with the Testen voor Toegang initiative. You cannot upload a Dutch test result of this kind to another European app. Please visit CoronaCheck.nl to convert your negative test result to a QR code which will allow you to attend the concert.

If you were vaccinated in a non-EU country or if this information does not enable you to generate a COVID certificate, please visit the Rijksoverheid website for more information.

May I be denied access to concerts?

From the start of the 2021–22 season, you will need to present a COVID certificate (proof of vaccination, a negative test result or recovery) in the CoronaCheck app in addition to your ticket in order to attend Concertgebouworkest concerts. Without a valid COVID certificate, you will not be admitted to the Concertgebouw.

Will social distancing measures be enforced during concerts?

The Concertgebouworkest has opted for admission based on COVID certificates. In addition to your admission ticket to a concert, you will thus need to present a COVID certificate in the form of a QR code, which you can generate using the CoronaCheck app or at CoronaCheck.nl, and a valid ID in order to be admitted to concerts. Those attending Concertgebouworkest concerts have assigned seats and are not required to maintain a distance of 1.5 m from one another. For this reason, it is possible that you may end up sitting close to other concertgoers.

Are masks mandatory during concerts?

Until September 19, we ask you to wear a mask when moving about the Concertgebouw. It is important that you bring your own cap with you. From September 20, the requirement to wear a mask expires.

What other measures apply at the Concertgebouw (in the cloakroom, foyers and toilets)?

For more information about the measures taken at the Concertgebouw – from walking routes to air ventilation and toilet facilities – please visit the Concertgebouw website. If you have purchased tickets to one or more concerts in the 2021–22 season, you will receive an email with all the latest information in the week prior to the concert.

What if I have symptoms on the day of the concert?

If you have symptoms on the day of the concert, we ask that you contact us as soon as possible, but no later than one hour before the concert begins, by phoning the Concertgebouw Line (on +31 (0)20 671 83 45, open daily from 10.00 a.m. to 5.00 p.m.) or by emailing kassa@concertgebouw.nl. You may then convert the value of your concert ticket free of charge to a credit for later use.

Subscribers to a Concertgebouworkest series may also contact the orchestra’s Customer Service Department on +31 (0)20 305 10 15 (Monday to Friday from 9.30 a.m. to 12.30 p.m.).

Subscriptions and single tickets

Single tickets season 2021/2022

How can I order tickets?

You can order the tickets online and via the Concertgebouw Line: 020 671 83 45 (available daily from 10 a.m. to 5 p.m.)

How can I use my credit when ordering concert tickets?

You can find your credit via your account on our website. When paying for your order, you simply hand in the credit via the 'Redeem voucher' button. If your credit is higher than the value of your purchase, the remaining amount will remain.

How can I donate my (remaining) credit to the Concertgebouw Orchestra?

We really appreciate your support in these uncertain times. If you would like to donate your (remaining) credit to the Concertgebouw Orchestra, you can contact customer service on 020 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

Subscriptions 2021/2022

How do I order a subscription for the 2021–22 season?

The Concertgebouworkest’s 2021–22 series subscriptions went on sale on Tuesday, 11 May. Those participating in the orchestra’s donation programme were permitted to purchase series subscriptions starting on Thursday, 22 April.

You can easily order your subscription at concertgebouworkest.nl/series or by phoning our Customer Service Department on +31 (0)20 305 10 15 (Monday to Friday from 9.30 a.m. to 12.30 p.m.). If you are unable to select the seats you want online, please feel free to contact our Customer Service Department.

How can I use my credit when ordering my subscription?

You can find your credit via your account on our website. When you pay for your order, you simply hand in the credit via the 'Redeem voucher' button. If your credit is higher than the value of your purchase, the remaining amount will remain.

How can I donate my (remaining) credit to the Concertgebouworkest?

We really appreciate your support during this uncertain time. If you want to donate your (remaining) credit to the Concertgebouw Orchestra, you can contact customer service on 020 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

Why was the Horizon series canceled in the 2021/2022 season?

The reason that the Horizon series will no longer be offered in the 2021/2022 season is that the orchestra wants to show the 'Horizon concept' even better by programming truly limitless (more about this on p. 7 in the brochure). As an alternative, we would like to point out the (half) series A, where brand new commissioned works can be heard alongside classics and unknown masterpieces from the past century.

When will I receive the tickets for the concerts in my series?

If you opted for subscription passes when you ordered in the spring, they will have been sent to you at the end of July, along with any tickets to additional concerts you may have ordered. From the end of July, you will also be able to access your e-tickets in your account at concertgebouworkest.nl. If you ordered e-tickets, you will find them in the confirmation email and in your account.

If you ordered a series after the summer and chose to receive paper tickets, they will be sent to you within five working days. E-tickets can be found in your account immediately after you have placed your order.

From when can I use the exchange service?

Are you unable to attend a concert from your series? Then you can use our exchange service on our website from 1 September, or contact our customer service via klantenservice@concertgebouworkest.nl or 020 305 10 15 (Mon-Fri, 09:30-12:30).

Concerts online title

Streams and videos

How can I watch the Concertgebouworkest's streams and videos?

On the day of a concert stream, you will find a link to the stream on our homepage. It can also be found on our video platform via: https://www.concertgebouworkest.nl/en/video. You must be logged in to view the concert streams.

 

On the video platform on our website you will find hundreds of videos and concert registrations, which you can view for free with an account. If you have an account, but you are unable to log in, please contact customer service via klantenservice@concertgebouworkest.nl or via 020 305 10 15 (on working days from 09:30 to 12:30). If you don't have an account yet, you can create an account here.

Where can I find the planned streams of the Concertgebouworkest?

In the concert calendar on our website you will find the streams that are currently planned. In the coming period we expect to be able to announce new streams on a regular basis.

 

On the day of the concert stream you will find a link to the stream on our homepage. It can also be found on our video platform via: https://www.concertgebouworkest.nl/en/video. You must be logged in to view the concert streams.

Can I also watch the concert stream on my digital TV?

Yes, it is possible to switch the live stream to digital TV through Chromecast or AirPlay. Learn more about casting streams to your digital TV here.

 

In addition, it is possible to connect your computer/laptop to your TV with an HDMI cable.

I don't like the time of the broadcast. Can I watch the stream(s) at a later time?

The streams will be broadcast on two dates and at different times for the time being. It is not possible to watch the streams at another time.

The concert stream is stuttering, what can I do about this?

This may have to do with your internet connection or the connection between the different devices you use. It might help to reset your modem and/or router.

 

If you are watching the stream via Chromecast or AirPlay, it may help to use your laptop/computer for the stream and connect it to the TV via an HDMI cable.

General questions title

Before and during concerts

What should I wear to a Concertgebouworkest concert?

Most of our concerts require no specific dress code. Please wear what you feel comfortable wearing. Only for RCO Opening Night, the Concertgebouworkest’s festive season opener, is there a black tie dress code.

Can I have dinner at the Concertgebouw before the concert?

You are welcome to dine at Restaurant Lier prior to concerts given in the Main Hall. Please note that this arrangement is possible only if you will be attending a concert at the Concertgebouw the same evening. At Lier, you can enjoy classic dishes with a contemporary touch, all made from local, seasonal ingredients. Lier is located on the first floor in the Square Foyer above the main entrance to the Concertgebouw. You can read more about the restaurant, the menu and making reservations on the Concertgebouw website.

How and where do I buy a concert programme?

You can purchase an e-concert programme for €1.50 when ordering your concert tickets. Concert programmes are also on sale in our webshop prior to the relevant concerts. An online subscription to Preludium gives you unlimited access to all concert programmes.

 

Preludium is the programme magazine of the Concertgebouworkest and the Concertgebouw. The magazine offers programme notes to nearly all the concerts given by the Concertgebouworkest and to the concerts in the Concertgebouw’s Own Programming. These programme notes, written by well-known music journalists, feature all sorts of extras, such as interviews, background articles and columns.

 

Preludium is available as a separate purchase prior to concerts. As a subscriber, you’ll receive Preludium monthly during the concert season at your home address. All the concert programmes are available in electronic format, optimised for PC, tablet and smartphone, at https://www.preludium.nl/. Here you can download the programmes as PDF files, which are easy to print out.

When should I clap?

At classical music concerts, the audience normally claps only after an entire work has been performed, even if the work consists of multiple movements. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished.

What time will the concert finish?

That depends on the concert, but most concerts last anywhere from two hours to two hours and fifteen minutes, including the interval. Preludium lists the estimated time at which each concert is expected to conclude. You may also consult the Concertgebouw website to find out the approximate time a particular concert will end. To do so, select the relevant concert in the schedule. At the bottom of the page – under Prijzen en stoelen (Prices and seats) – the start and end times of the concert are given.

What else should I be mindful of when attending a Concertgebouworkest concert?

Many of our visitors wish to enjoy the music to its fullest through concentrated listening in silence. For this reason, we ask that you arrive on time and refrain from making noise which could cause a nuisance. Switch your mobile phone to silent, and remember that bright screens can also disturb other listeners’ concentration.

General questions

Where does the Concertgebouworkest perform?

The Concertgebouworkest gives some 120 concerts a year, about 80 of which are at the Concertgebouw in Amsterdam. Next to the order button on the programme page of a given concert, you can see whether the concert is being given at the Concertgebouw or at another venue in or outside the Netherlands.

Where is the Concertgebouw located, and how do I get there?

The Concertgebouw is located at Concertgebouwplein 10, 1071 LN Amsterdam. You can find information on how to get to the Concertgebouw by public transport or by car on the Concertgebouw website.

Are the Concertgebouworkest and the Concertgebouw the same organisation?

The Concertgebouw concert hall is the Concertgebouworkest’s home base. Despite being two distinct organisations with separate premises, the Concertgebouw and the Concertgebouworkest do work closely together.

How many musicians are there in the Concertgebouworkest?

The Concertgebouworkest is made up of approximately 120 musicians from some 25 countries. You will find a complete overview of all the musicians here.

What’s the best way for me to introduce my children to classical music?

Family Concerts

Specially for children six years and older, the orchestra gives Family Concerts to introduce young audience members to symphonic music in a fun, interactive way. Given twice a season, these concerts give children the chance to participate actively with the music – before, during and after the performance. You can find more information at www.rcokids.nl.

 

Family Series

The Family Series is a series of three concerts which allow parents and grandparents to introduce their children and grandchildren to the world of classical music. An introduction is given for the children’s benefit prior to the concerts, including background information on the music performed on the concert. For more information, please visit our series page.

Entrée

Anyone under the age of eighteen may become a member of Entrée Junior. Junior members are eligible to buy tickets to the special children’s concerts for just €12.50. Specially for young people (under the age of eighteen), Entrée selects a number of concerts which are also included in the Entrée Junior selection. For these concerts, members are eligible for a 75 per cent discount. In addition, Entrée members can always bring along a guest under the age of 35 (the maximum age for Entrée) for the same price. You can find more information at https://www.jouwentree.nl.

Information for visitors with disabilities

May I enter the building with my electric wheelchair or mobility scooter?

Information about access is available on this page of the Concertgebouw website. If you need further information, please contact us by phoning the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate).

Can I exchange my subscription seat for a wheelchair seat?

It is possible to exchange your subscription seat for a wheelchair seat if one is available. Please contact the Concertgebouworkest’s Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

May I bring my assistance dog inside?

Officially trained assistance dogs (such as guide dogs for the blind) are permitted in the hall. The Concertgebouw would appreciate it if you would inform them in advance if you are planning to bring your assistance dog. Please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate). Pets, including dogs, are not allowed at the Concertgebouw.

What equipment does the Concertgebouw offer to the hearing impaired?

Visitors with a hearing impairment may avail themselves of hearing support systems in the Main Hall and the Recital Hall of the Concertgebouw. We offer radio receivers with headphones or loop. The loop provides a direct audio link to your own hearing aid. You can also connect your own hearing support equipment to the receiver using a mini headphone plug. This equipment is available at the Main Hall and Recital Hall cloakrooms. Test transmitters are also available here so that you can adjust your equipment before taking your seat.