The Royal Concertgebouw Orchestra wishes to provide you with the best possible service when you visit our website. That’s why, in certain cases, we need to compile user data. The Royal Concertgebouw Orchestra takes your privacy very seriously and treats your data with the utmost care. Please rest assured that the Royal Concertgebouw Orchestra complies at all times with all relevant privacy laws and regulations.
The Royal Concertgebouw Orchestra uses the personal information you provide through this website for the following purposes: (a) organising events; (b) fulfilling orders; (c) sending hard-copy or electronic newsletters, brochures and magazines which may include offers based on previous orders, information about supporting the Royal Concertgebouw Orchestra and information on events and news about the Royal Concertgebouw Orchestra; (d) conducting data analyses and customer satisfaction surveys; (e) sending invitations to events; and (f) maintaining customer relationships, (g) engaging in correspondence regarding your donation; (h) managing your gift history with the Royal Concertgebouw Orchestra; and (i) sending press releases.
Personal data will be processed solely in accordance with the processing principles ensuing from applicable legislation and/or regulations on privacy or otherwise – namely, on the basis of explicit consent, among other things, to execute an agreement to which you are a party, to fulfil a statutory obligation or if there is a legitimate interest for the Royal Concertgebouw Orchestra or a third party to do so.
Only those data which are necessary for carrying out the above activities are used. These include your name, address, town, email address, telephone number, tickets purchased, agreed donations, merchandising and any other relevant data we need to provide the best possible service to you as a customer. Should you wish to consult a complete overview of your data, you may submit an access request (please see below).
The Royal Concertgebouw Orchestra does not retain data for a period of time longer than is necessary for processing purposes. If, in the current season and in the four previous seasons (a season begins on 1 July and ends on 30 June of the following year), you have not purchased an admission ticket from, been in contact with or ordered any other products or services from the Royal Concertgebouw Orchestra, the information received will be removed from our systems. The data are then used in an anonymous form and strictly for statistical purposes. Data obtained for the purpose of carrying out a financial agreement (such as a sale or gift agreement) are retained for seven years in accordance with tax laws and regulations.
Yes, we share your details with the Concertgebouw so that concert tickets are processed correctly, and with Concert Friends, the society of friends of the Royal Concertgebouw Orchestra and the Concertgebouw in order to provide information on Concert Friends and Preludium.
Yes, in accordance with the requirements of the General Data Protection Regulation (GDPR), the Royal Concertgebouw Orchestra will ensure an adequate and appropriate level of security so that your data are protected against unlawful processing.
You have the right to request access to your data from the Royal Concertgebouw Orchestra, and request that they be supplemented, corrected or deleted. To do so, please email us at firstname.lastname@example.org. The Royal Concertgebouw Orchestra will respond to your request within four weeks upon receiving it. Should you decide to rectify, supplement, delete and/or protect your personal data, the Royal Concertgebouw Orchestra will endeavour to comply with your request within fourteen working days.
The Royal Concertgebouw Orchestra website stores information and gains access to information on users’ peripheral devices by means of cookies and similar techniques. Cookies are small files that are stored on your computer so that we can provide the best possible service to you on our website.
|Google Analytics||Analysis||Analytics cookie measuring website visits (anonymous)||2 years|
|Hotjar||Analysis||Analytics cookie measuring website visits (anonymous)||1 year|
|Google AdWords Conversion Tracking||Tracking||This cookie lets us provide you with more targeted information. We may use third party services to serve ads to you.||30 days|
|Google AdWords Remarketing||Tracking||This cookie lets us provide you with more targeted information. We may use third party services to serve ads to you.||30 days|
|Facebook Pixel||Tracking||This cookie lets us provide you with more targeted information. We may use third party services to serve ads to you.||28 days|
When you visit the website for the first time, we will inform you about our use of these cookies. By continuing your visit on the website, you agree to the use of these cookies.
Some cookies are placed and processed by third parties. The Royal Concertgebouw Orchestra thus refers you to the relevant information that these third parties provide on their own websites:
|www.facebook.com||This cookie allows this network to track you and use your online activity for other purposes.||Session|
|www.twitter.com||This cookie allows this network to track you and use your online activity for other purposes.||Session|
|YouTube||www.youtube.com||This cookie allows this network to track you and use your online activity for other purposes.||Session|
|www.instagram.com||This cookie allows this network to track you and use your online activity for other purposes.||Session|
This information may change regularly. The Royal Concertgebouw Orchestra has no control over this.
Version: 12 November 2018