Frequently Asked Questions

    Frequently Asked Questions

    Below you will find the answers to the most frequently asked questions. If you cannot find the answer to your question, please contact us via our customer service.

    Coronavirus measures in season 2021/2022

    How do I go about ordering tickets to the modified concerts?

    Tickets to the modified concerts on 12, 15 and 17 December go on sale on Tuesday, 7 December at 10.00 a.m. Those having purchased tickets to the concerts originally scheduled to take place on these dates will be given priority and may order their tickets starting from 6 December. You may experience delays or difficulties reaching our Customer Service Department by telephone because of higher volumes of work. That’s why the fastest way to order your ticket(s) is online.

    How do I use my ‘Enjoy later’ voucher when ordering tickets?

    After signing in to your account, you will find your ‘Enjoy later’ voucher on our website under ‘Gift cards’.

    When paying for your order, you are given the opportunity to enter your ‘Enjoy later’ voucher number and PIN code. If your voucher was issued before 9 November 2021, please enter the last four digits of your voucher number as the PIN code.

    If your credit is greater than the cost of your purchase, the remainder will still be credited to your account.

    When will the modified concerts be streamed?

    We will be live-streaming the concert with Santtu-Matias Rouvali on 12 December at 2.15 p.m. at concertgebouworkest.nl and on Facebook and YouTube. We will also be streaming the concert conducted by Fabio Luisi on the same channels on 17 December at 8.15 p.m. Both concerts will additionally be broadcast on the NPO Radio 4 Zondagmiddagconcert programme on 26 December.

    What do the current coronavirus measures mean for concerts in the 2021–22 season?

    On 26 November, the Dutch government announced new measures to reduce the number of coronavirus infections and to prevent healthcare facilities from being further overburdened.

    For the Concertgebouw Orchestra, this means we are not permitted to give any evening concerts until 18 December inclusive. The maximum number of those attending concerts scheduled during the day has been limited to 425. Unfortunately, we are not in a position to reduce even further the number of audience members in such a short time.

    Much to our regret, we have thus decided to cancel all concerts in Amsterdam up to and including 18 December. Those having purchased tickets to cancelled concerts will be notified by email as quickly as possible.

    What happens to the concerts during the afternoon up to and including 18 December?

    The maximum number of those attending concerts scheduled during the day has been severely limited from 2,000 to 425. Unfortunately, we are not in a position to reduce even further the number of audience members in such a short time. Much to our regret, we have thus decided to cancel all concerts in Amsterdam up to and including 18 December.

    What happens to my tickets to the cancelled concerts?

    Those having purchased tickets to cancelled concerts will be notified by email as quickly as possible. After you have logged in to your account on our website, we will offer you the option of converting your tickets to each concert to a voucher, a refund or a donation. 

    As we have moved to a new ticketing system, you may need to reset your password before submitting your choice. If you are unable to log in, you can do so by clicking on ‘Forgot your password?’.

    What alternative plans does the Concertgebouw Orchestra have in the near future?

    We, too, are deeply disappointed about having to cancel our concerts up to and including 18 December. However, we do hope to contribute in this way to a reduction in the number of infections so that we can all enjoy the orchestra’s music together again in the short term. We are currently exploring the possibility of performing short concerts during the day and streams, and will be back in touch with you soon with the details.

    How do I obtain a COVID certificate (proof of vaccination, a negative test result or recovery)?

    In addition to your admission ticket to a concert, you will need to present a COVID certificate in the form of a QR code, which you can generate using the CoronaCheck app or via CoronaCheck.nl, in order to be admitted to concerts. This applies to all concertgoers aged 13 and older. You can obtain a COVID certificate in three ways:

    • Proof of vaccination
      If you have been vaccinated with a vaccine approved by the European Medicines Agency, you can generate a COVID certificate 14 days after you have been fully vaccinated. Please note that a COVID-19 vaccination recorded in your yellow vaccination booklet does not constitute a valid COVID certificate.
    • Negative test result
      If you test negative up to 24 hours before the concert, you may use your test results to generate a COVID certificate. Please note: only negative test results via Testen voor Toegang will be accepted. 
    • Proof of recovery
      If you have tested positive to a PCR test conducted by the municipal health service (GGD) no longer than 180 days ago but not within the last 12 days, the GGD will issue digital proof of recovery to you.

    Do you still have questions about the COVID certificate? You can get more information about COVID certificates on the Rijksoverheid website.

    Are you unable to generate proof of vaccination because you have no device with which to generate a QR code? Or because you contracted coronavirus and have received one dose of a vaccine, for example? Please consult the Rijksoverheid website for more information.

    If you were vaccinated outside in another EU country and wish to generate a COVID certificate, you can find more information here. If you have been vaccinated in a country outside of the EU, you can find more information here.

    I am unable to generate a COVID certificate. What should I do?

    Are you unable to generate proof of vaccination because you have no device with which to generate a QR code? Or because you contracted coronavirus and have received one dose of a vaccine, for example? Please consult the Rijksoverheid website for more information.

    If you were vaccinated in another EU country and wish to generate a COVID certificate, you can find more information here. If you have been vaccinated in a country outside of the EU, you can find more information here.

    How do I attend a concert if I am visiting from outside the Netherlands?

    Visitors from other EU countries should use the EU Digital COVID Certificate (EU DCC). With your EU DCC, you can generate a COVID certificate in the Netherlands using the CoronaCheck app or at CoronaCheck.nl.

    Using an international QR code in the Netherlands

    Are you visiting the Netherlands and wish to attend a concert? And have you entered the Netherlands from another country with a European Digital COVID Certificate (DCC)? In that case, you can use your international QR code to attend an activity. This is usually the case if your DCC is based on proof of vaccination or recovery.

    Negative test results valid for no more than 24 hours

    Is your DCC based on a negative test result? Please note that your negative test result must be from a test taken no more than 24 hours prior to the start of the concert. If you were tested more than 24 hours before the start of the concert, you must get tested again to be admitted to the concert. You can make an appointment at one of the locations for testing affiliated with the Testen voor Toegang initiative. You cannot upload a Dutch test result of this kind to another European app. Please visit CoronaCheck.nl to convert your negative test result to a QR code which will allow you to attend the concert.

    If you were vaccinated in a non-EU country or if this information does not enable you to generate a COVID certificate, please visit the Rijksoverheid website for more information.

    May I be denied access to concerts?

    From the start of the 2021–22 season, you will need to present a COVID certificate (proof of vaccination, a negative test result or recovery) in the CoronaCheck app in addition to your ticket in order to attend Concertgebouworkest concerts. Without a valid COVID certificate, you will not be admitted to the Concertgebouw.

    The COVID certificate applies to all concertgoers aged 13 and older. From the age of 14, showing an ID proof is also mandatory.

    Will social distancing measures be enforced during concerts?

    Provided that concertgoers present a COVID certificate in the CoronaCheck app or via coronacheck.nl (Dutch residents only) or the EU Digital COVID Certificate (DCC) we can receive full houses at our concerts again. Audience members have assigned seats and are not required to maintain a distance of 1.5 m from one another. For this reason, it is possible that you may end up sitting close to other concertgoers.

    What other measures apply at the Concertgebouw (in the cloakroom, foyers and toilets)?

    For more information about the measures taken at the Concertgebouw – from walking routes to air ventilation and toilet facilities – please visit the Concertgebouw website. If you have purchased tickets to one or more concerts in the 2021–22 season, you will receive an email with all the latest information in the week prior to the concert.

    What if I have symptoms on the day of the concert?

    If you have symptoms on the day of the concert, we ask that you contact us as soon as possible, but no later than one hour before the concert begins, by phoning the Concertgebouw Line (on +31 (0)20 671 83 45, open daily from 10.00 a.m. to 5.00 p.m.) or by emailing kassa@concertgebouw.nl. You may then convert the value of your concert ticket free of charge to a credit for later use.

    Subscribers to a Concertgebouworkest series may also contact the orchestra’s Customer Service Department on +31 (0)20 305 10 15 (Monday to Friday from 9.30 a.m. to 12.30 p.m.).

    Subscriptions 2021/2022

    How do I order a subscription for the 2021–22 season?

    The Concertgebouworkest’s 2021–22 series subscriptions sale has closed. We will be happy to inform you about the start of the sale for our 2022/2023 season via our website and our monthly newsletter.

    Single tickets you can order online and via the Concertgebouw Line: +31 (0)20 671 83 45 (available daily from 10 a.m. to 5 p.m.)

    How can I use my credit when ordering my subscription?

    You can find your Enjoy later-voucher via your account on our website.

    In the ordering process you have the option to enter the number and PIN of your voucher. If your voucher was issued before 9 November 2021, you can enter the last four digits of the voucher number as a PIN.

    If your credit is higher than the value of your purchase, you can use the remaining amount at a later time.

    How can I donate my (remaining) credit to the Concertgebouworkest?

    We really appreciate your support during this uncertain time. If you want to donate your (remaining) credit to the Concertgebouworkest, you can contact customer service on +31 (0)20 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

    Why was the Horizon series canceled in the 2021/2022 season?

    The reason that the Horizon series will no longer be offered in the 2021/2022 season is that the orchestra wants to show the 'Horizon concept' even better by programming truly limitless. As an alternative, we would like to point out the (half) series A, where brand new commissioned works can be heard alongside classics and unknown masterpieces from the past century.

    When can I find the tickets for the concerts in my series?

    If you opted for subscription passes when you ordered, they will have been sent to you at the end of July, along with any tickets to additional concerts you may have ordered. If you ordered e-tickets, you will find them in the confirmation email and in your account.

    How can I use the exchange service?

    Are you unable to attend a concert from your series? Then you can use our exchange service by contacting our customer service via klantenservice@concertgebouworkest.nl or +31 (0)20 305 10 15 (Mon-Fri, 09:30-12:30). You can exchange the concert you cannot attend for one of the other concerts of the Concertgebouworkest. 

    Single tickets season 2021/2022

    How can I order tickets?

    You can order the tickets order the tickets online and via the Concertgebouw Line: +31 (0)20 671 83 45 (available daily from 10 a.m. to 5 p.m.)

    How can I use my credit when ordering concert tickets?

    You can find your Enjoy later-voucher via your account on our website.

    In the ordering process you have the option to enter the number and PIN of your voucher. If your voucher was issued before 9 November 2021, you can enter the last four digits of the voucher number as a PIN.

    If your credit is higher than the value of your purchase, you can use the remaining amount at a later time.

    How can I donate my (remaining) credit to the Concertgebouw Orchestra?

    We really appreciate your support in these uncertain times. If you would like to donate your (remaining) credit to the Concertgebouworkest, you can contact customer service on +31 (0)20 305 10 15 (Mon-Fri, 09.30-12.30) or via klantenservice@concertgebouworkest.nl.

    Where can I find my tickets?

    If you opted for hardcopy tickets when you ordered, they will have been sent to you within five working days. If you order hardcopy tickets in the week before the concert, you can pick up the tickets at the box office on the day of the concert. If you ordered e-tickets, you will find them in the confirmation email and in your account.

    Streams and videos

    How can I watch the Concertgebouworkest's streams and videos?

    On the day of a concert stream, you will find a link to the stream on our homepage. On the video platform on our website you will find hundreds of videos and concert registrations, which you can view for free.

    Where can I find the planned streams of the Concertgebouworkest?

    In the concert calendar on our website you will find the streams that are currently planned. On the day of the concert stream you will find a link to the stream on our homepage. 

    Can I also watch the concert stream on my digital TV?

    Yes, it is possible to switch the live stream to digital TV through Chromecast or AirPlay. Learn more about casting streams to your digital TV below:

    Casting content from the Concertgebouworkest video platform to your TV using Chromecast
    • Connect the mobile device, tablet or computer you are using to cast content to the same Wi-Fi network as your Chromecast or Chromecast-compatible smart TV.
    • In the Chrome browser, open the video platform and choose the video you want to watch (NB: this will not work in other browsers). On the video page which now opens, click the play button in the middle of the screen. The video will start to play.
    • Tap the cast icon in the bottom right-hand corner of the bar in the video screen. 
      chromecast icon
    • Now select the device you wish to cast to.
    • You can now cast videos directly to your TV.
    • To stop casting, tap the cast icon.
    Streaming content from the Concertgebouworkest video platform to your TV using AirPlay
    • Connect your iPad, iPhone or Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
    • In Safari, open the video platform and choose the video you want to watch (NB: this will not work in other browsers). On the video page which now opens, click the play button in the middle of the screen. The video will start to play.
    • Tap the AirPlay icon in the bottom right-hand corner of the bar in the video screen. 
      Airplay icon
    • Now select the device you wish to stream to.
    • You can now stream videos directly to your TV.
    • To stop streaming, tap the AirPlay icon.

    In addition, it is possible to connect your computer/laptop to your TV with an HDMI cable.

    The concert stream is stuttering, what can I do about this?

    This may have to do with your internet connection or the connection between the different devices you use. It might help to reset your modem and/or router.

    If you are watching the stream via Chromecast or AirPlay, it may help to use your laptop/computer for the stream and connect it to the TV via an HDMI cable.

    What should I wear to a Concertgebouworkest concert?

    Most of our concerts require no specific dress code. Please wear what you feel comfortable wearing. Only for RCO Opening Night, the Concertgebouworkest’s festive season opener, is there a black tie dress code.

    Can I have dinner at the Concertgebouw before the concert?

    You are welcome to dine at Restaurant Lier prior to concerts given in the Main Hall. PAt Lier, you can enjoy classic dishes with a contemporary touch, all made from local, seasonal ingredients. You can read more about the restaurant, the menu and making reservations on the Concertgebouw website.

    How and where do I buy a concert programme?

    If you order a ticket, you will receive a free concert programme by email. An online subscription to Preludium gives you unlimited access to all concert programmes.

    Preludium is the programme magazine of the Concertgebouworkest and the Concertgebouw. The magazine offers programme notes to nearly all the concerts given by the Concertgebouworkest and to the concerts in the Concertgebouw’s Own Programming. These programme notes, written by well-known music journalists, feature all sorts of extras, such as interviews, background articles and columns.

    Preludium is available as a separate purchase prior to concerts. As a subscriber, you’ll receive Preludium monthly during the concert season at your home address. All the concert programmes are available in electronic format, optimised for PC, tablet and smartphone, at preludium.nl/. Here you can download the programmes as PDF files, which are easy to print out.

    When should I clap?

    At classical music concerts, the audience normally claps only after an entire work has been performed, even if the work consists of multiple movements. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished.

    What time will the concert finish?

    That depends on the concert, but most concerts last anywhere from two hours to two hours and fifteen minutes, including the interval. Preludium lists the estimated time at which each concert is expected to conclude. 

    What else should I be mindful of when attending a Concertgebouworkest concert?

    Many of our visitors wish to enjoy the music to its fullest through concentrated listening in silence. For this reason, we ask that you arrive on time and refrain from making noise which could cause a nuisance. Switch your mobile phone to silent, and remember that bright screens can also disturb other listeners’ concentration.

    General questions

    Where does the Concertgebouworkest perform?

    The Concertgebouworkest gives some 120 concerts a year, about 80 of which are at the Concertgebouw in Amsterdam. In the calendar you can see whether the concert is being given at the Concertgebouw or at another venue in or outside the Netherlands.

    Where is the Concertgebouw located, and how do I get there?

    The Concertgebouw is located at Concertgebouwplein 10, 1071 LN Amsterdam. You can find information on how to get to the Concertgebouw by public transport or by car on the Concertgebouw website.

    Are the Concertgebouworkest and the Concertgebouw the same organisation?

    The Concertgebouw concert hall is the Concertgebouworkest’s home base. Despite being two distinct organisations with separate premises, the Concertgebouw and the Concertgebouworkest do work closely together.

    How many musicians are there in the Concertgebouworkest?

    The Concertgebouworkest is made up of approximately 120 musicians from some 25 countries. You will find a complete overview of all the musicians here.

    What’s the best way for me to introduce my children to classical music?

    Would you like to share your love for classical music with your children or grandchildren? The Concertgebouworkest regularly organizes children's concerts, where children can get acquainted with symphonic music in a playful way. Here you will find the children's concerts that will be given this season.

    In addition, here you will find educational videos that we have made especially for children, including the School TV series 'Between your ears' and the Zwitsal lullabies, and beautifully designed apps for at home on the couch.

    There is also a membership of Entrée Junior for our youngest visitors (0-17 years old). With the Entrée Junior membership you can buy tickets for the special children's concerts for €12.50. In addition, with an Entrée Junior membership you will receive a 75 percent discount on more than 400 concerts in Het Concertgebouw (12+). For more information, visit jouwentree.nl/junior.

    Information for visitors with disabilities

    May I bring my assistance dog inside?

    Officially trained assistance dogs (such as guide dogs for the blind) are permitted in the hall. The Concertgebouw would appreciate it if you would inform them in advance if you are planning to bring your assistance dog. Please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate). Pets are not allowed at the Concertgebouw.

    What equipment does the Concertgebouw offer to the hearing impaired?

    Visitors with a hearing impairment may avail themselves of hearing support systems in the Main Hall and the Recital Hall of the Concertgebouw. You can find more information on this page on the website of the Concertgebouw.