Practical Information

Frequently Asked Questions

Coronavirus (COVID-19)

Adjustions season 2020-21
Streaming and videos
Purchased tickets

General questions

Ordering one or more series
Ordering single tickets
Before and during concerts
General questions
Information for visitors with disabilities

Coronavirus (COVID-19)

Adjustions season 2020-21

Where can I find the adjusted programme of season 2020-21?

It is not yet clear when it will be possible to play for you again. This means that we have had to postpone the sale of the adapted concerts from January. As soon as it is possible to play for audiences again, we will inform you about the new programme and the start of the ticket sales.

How will the restrictions announced on 14 December affect the Concertgebouworkest?

The lockdown announced on 14 December means that the Concertgebouworkest may not perform for a live audience until 9 February at the earliest. Thanks to the general exemption for businesses, which also extends to the activities carried out by orchestras, the musicians can still come together. This is very important for the orchestra because it enables us to ensure that the quality of our ensemble remains at the highest possible level – and so that we can keep sharing our music with you.

It is for this reason that we will be focusing mainly on concert recordings in the coming period so you can continue to enjoy our music on your television, computer, tablet or smartphone. For more information about scheduled streams, we encourage you to subscribe to our video newsletter (in Dutch), or keep an eye on our website and social media channels.

Streaming and videos

How can I watch streams and videos of the Concertgebouworkest?

The video platform on our website offers hundreds of videos and concert recordings which you can view and listen to free of charge with an account. If you do not have an account yet, you can create an account here. If you forgot your password, you can request a new password by clicking on the ‘Forgot your password?’ link on the login page of our website or contact our Customer Service Department on +31 (0)20 305 10 15 (open Monday to Friday from 9.30 a.m. to 12.30 p.m.).

The orchestra also plans to offer paid concert streams on a regular basis. You can buy a ticket to the streams using the concert schedule on our website. On the day of the concert stream, you will find a link to the stream on our home page. The link is also available on our video platform at https://www.concertgebouworkest.nl/nl/video. You will need to be logged in to view the concert stream.

Please note, you do not need an e-ticket to watch the paid streams.

How do I watch the streams on my smart TV?

It is possible to cast the concert stream to digital TV using Chromecast or AirPlay. Learn more about casting streams to your digital TV here:

Chromecast

  • Connect your mobile device, tablet, or computer you're using to cast to the same Wi-Fi network as your Chromecast or Chromecast compatible smart TV.
  • In the Chrome browser (it doesn't work in other browsers), open the video platform and choose the video you want to watch. On the video page that opens, click the play button in the center of the screen. The video starts to play.
  • Tap the cast icon at the bottom right of the video screen bar. chromecast icon
  • Tap the device you want to cast to.
  • You can now cast videos directly to your TV.
  • To stop streaming, tap the cast icon.

AirPlay

  • Connect your iPad, iPhone or Mac to the same WiFi network as your Apple TV or to your AirPlay 2 compatible smart TV.
  • In Safari (it doesn't work in other browsers), open the video platform and choose the video you want to watch. On the video page that opens, click the play button in the center of the screen. The video starts to play.
  • Tap the Airplay icon at the bottom right of the video screen bar. Airplay icon
  • Tap the device you want to cast to.
  • You can now cast videos directly to your TV.
  • To stop streaming, tap the Airplay icon.

In addition, it is possible to connect your computer/laptop to your TV with an HDMI cable.

Why are concert streams no longer free of charge?

The Concertgebouworkest has generated no income from ticket sales since the partial lockdown which came into effect on 14 October 2020. Producing concert recordings represents a substantial investment, but we believe it is important to continue to do so – in order to keep sharing our music with you. We are asking listeners for a paid contribution to help us continue our production activities both now and in the longer term.

Do I also have to pay for the other videos starting now?

The video platform on our website offers hundreds of videos and concert recordings which you can still view and listen to free of charge with an account. 

If you do not have an account yet, you can create an account here. If you forgot your password, you can request a new password by clicking on the ‘Forgot your password?’ link on the login page of our website or contact our Customer Service Department on +31 (0)20 305 10 15 (open Monday to Friday from 9.30 a.m. to 12.30 p.m.).

How do I buy a ticket to a concert stream?

You can buy a ticket to the streams using the concert schedule on our website. Naturally, you can also put any credit you have with us towards this purchase. On the day of the concert stream, you will find a link to the stream on our home page. The link is also available on our video platform at https://www.concertgebouworkest.nl/nl/video. You will need to be logged in to view the concert stream.

The scheduled streaming time doesn’t suit me. Can I watch the stream(s) at a later time?

As of now, the streams are broadcast on two dates and at different times. Unfortunately, it is not possible to watch the streams at times other than these.

I have a ticket to a concert stream, but the stream isn’t working. What should I do?

If you experience problems viewing a concert stream, this could be related to your internet connection or the connection between your devices. It may help to reset your modem and/or router. If you watch the stream via Chromecast or AirPlay, it may help to use your laptop/computer to play the stream and connect it to the TV via an HDMI cable.

If you experience other problems viewing a concert stream, please send us a private or direct message on Facebook or Twitter, or email us at klantenservice@concertgebouworkest.nl.

 

Compensation cancelled tickets

How will tickets to cancelled concerts be compensated?

We are offering you the option of converting your concert tickets to the cancelled concerts to a credit which you can exchange when purchasing tickets to our concerts the coming seasons. If this is not an option for you, it is of course possible to request a refund.

Many of our subscribers and ticket buyers have recently informed us that they wish to convert their concert tickets to a donation in support of the orchestra in these uncertain times. We appreciate this tremendously, and are happy to offer you this option as well.

I am unable to log in to my account. What should I do?

You can request a new password by clicking on the ‘Forgot your password?’ link on the login page on our website, or contact our Customer Service Department on +31 (0)20 305 10 15 (open Monday to Friday from 9.30 a.m. to 12.30 p.m.).

What tax benefits are there to making a donation to the Concertgebouworkest?

The Concertgebouworkest has been recognised as a cultural public benefit organisation (algemeen nut beogende instelling, or ANBI, in Dutch), which means that all types of donation made to it are tax-deductible for the donor.

To be tax-deductible, your one-time donations (to us and other ANBIs) must exceed €60 and be greater than 1 per cent of your joint threshold income. Under the current Gift and Inheritance Tax Act (Geefwet), you may effectively increase your donation by 25 per cent for deduction from your Dutch income tax.

How long does my credit remain valid?

The validity of your credit is visible in your account. Credits are valid for two years from the moment of conversion, so you will have plenty of opportunity to make use of it.

When will I receive my refund for the cancelled concerts?

If you opted for a refund, we will ensure that you receive it within two weeks. The processing time of credit card payments may take a little longer. We will refund the amount to your credit card as soon as possible.

What has happened to my subscription for the 2020–21 season?

If you chose to retain your subscription, we converted the cost of your subscription to a credit which you can apply to the special evenings in season 2020-21. Naturally, there is a great deal of uncertainty over the coming period, which is why we are offering you the certainty that the current refund policy will continue to apply in the 2020–21 season. For you, this means:

  • You will have priority when ordering tickets to all our alternative concerts in the 2020–21 season.
  • For the 2021–22 season, you will retain your seat in your series, including the right to renew.
  • Any unused credit from the 2020–21 season can still be used or refunded at a later date.

Should you still wish to cancel your subscription for the 2020–21 season, we fully understand. You can inform us of your choice by contacting our Customer Service Department on +31 (0)20 305 10 15 (open Monday to Friday from 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

How can I support the orchestra during this time?

We are immensely grateful that you should wish to support us in these uncertain times. You can do so by converting your concert tickets into a donation. We will contact you as soon as this is possible.

Should you wish to support the Concertgebouworkest in other ways – by making a single donation or by joining our donation programme, for instance – we would, of course, be very grateful. For more information, please visit www.concertgebouworkest.nl/en/private-donations.

 

General questions

Ordering one or more series

From what date can I order a subscription to a Concertgebouworkest series?

The season brochure for ordering Concertgebouworkest series is published around 1 March each year. As soon as the brochure has been published, you can order your subscription online, by telephone or in writing.

How do I order a subscription to a Concertgebouworkest series?

You can order one or more series on the following web page: https://www.concertgebouworkest.nl/subscriptions. Alternatively, you can reach us by phoning +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.). In addition, you may order your series by making use of the order form enclosed with the season brochure.

Please note: if you wish to order a series after 1 June, the best thing to do is to contact Customer Service by phoning the number above. Our staff can then help you reserve the best possible seats.

Ordering online

Ordering a subscription to a Concertgebouworkest series online is very simple. If you have not yet created an online account with the Concertgebouworkest but have purchased tickets in the past, please phone or email Customer Service. Our staff will provide you with the correct login details. If you have not ordered tickets before, you can create your own account and purchase one or more series of your choice immediately. 

You can opt to pay by means of a single direct debit mandate, credit card or iDEAL. We charge a €4.00 fee for each transaction carried out via our online ordering service. If you opt for e-tickets, a fee of €2.50 per transaction will be charged.

Placing your order over the telephone

Should you prefer to place your order by telephone, please call our Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.). Our staff will be happy to renew your series and/or advise you about the seats available.

In this case, your payment is effected by means of a single direct debit mandate. We charge a €6.00 fee for each transaction carried out over the telephone. If you opt for e-tickets, a fee of €3.50 per transaction will be charged. 

Placing your order in writing

You may order your series in writing by filling in the order form enclosed with the season brochure. Orders placed in writing incur an €8 fee per transaction. If you opt for e-tickets, a fee of €3.50 per transaction will be charged.

E-ticket(s) or subscription ticket(s)

When placing your order, you may opt for one of two methods of delivery: paper tickets or e-tickets. If you opt for paper tickets, you will receive your subscription ticket(s) by post in mid-July. If you opt for e-tickets, you will not receive (a) subscription ticket(s), but will receive the e-ticket(s) via a link in your confirmation email. In this case, you pay just €2.50, instead of €4.00, in transaction fees.

E-tickets are visible in your personal space (‘My RCO’) only after we have received your payment. If you opt for instant payment (using iDEAL or a credit card), your tickets will be visible immediately. If you opt for indirect payment (using a single direct debit mandate), the tickets will be visible in your space on the website from mid-July.

What are the advantages of subscribing to a Concertgebouworkest series?

A subscription to a Concertgebouworkest series allows you to arrange everything for the whole season with a single order. You can also choose from the best seats in the hall and will enjoy priority booking when purchasing tickets to additional concerts. Not to mention that a subscription is better value for money, since, as a subscriber, you’ll receive a discount on tickets to single concerts you order separately. Finally, as a subscriber you can take advantage of our Ticket Exchange service if you can’t make it.

How do I choose my seat for a subscription to a Concertgebouworkest series?

For all its subscription concerts, the Concertgebouworkest uses the five-category seating plan of the Main Hall of the Concertgebouw. Exceptions to this rule are the concerts in the Horizon, A and Essentials Series. The Horizon and A Series have one category. A two-category seating plan is used for the Essentials Series.

The categories are shown in the hall seating plan and are designated as follows:

category 1 plus;
category 1;
category 2;
category 3; and
category 4. 

The seats in category 4 have a restricted view of the stage and are available solely as single ticket purchases.

If you would like advice from our staff about seating, please phone our Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.).

What should I do if I can’t attend one of my subscription concerts?

If you are unable to attend one of the concerts in your subscription, we invite you to use our Ticket Exchange service, available from 1 June each season, which lets you exchange a particular concert for another one given by the Concertgebouworkest at the Concertgebouw. If you choose a concert in a higher price category, we will ask you to pay the difference between the two tickets.

To use our Ticket Exchange service, please phone Customer Service on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or send an email to klantenservice@concertgebouworkest.nl. To view concerts for which tickets are available, please see our concert schedule.

We offer an online Ticket Exchange service in addition to the one available over the telephone. You may use this online service to place an advertisement yourself, to which other users can respond.

How does the Concertgebouworkest’s online Ticket Exchange service work?

Our online Ticket Exchange service lets you exchange your ticket(s) with other subscribers. You can choose from three options:

  • you can respond to advertisements posted by other subscribers offering one or more tickets by clicking on the tab Offered;
  • you can select the tab Asked and reply to advertisements of users looking for one or more tickets to specific concerts; or
  • you can offer your own ticket(s) by clicking on Create advert. Now you may provide more details about your ticket(s) by specifying the seating category, the programme or date you’re looking to exchange for.

You will receive a confirmation email right after placing your advertisement. If you manage to swap tickets successfully, you can remove your ad by clicking on the link in the confirmation email.

What should I do if I’ve lost my subscription ticket(s)?

When you order tickets from the Concertgebouworkest, you can access your e-tickets at any time by logging on to your account (‘My RCO’) on our website. Once you have logged on, you’ll find your e-ticket(s) in the tab Your ordered concerts. You can download these at any time, print them out or show them on your phone upon entering the Concertgebouw.

If you are unable to access your tickets on the website, you may also have duplicate cards printed by contacting our Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

Ordering single tickets

From what date can I buy tickets for the new season?

The Concertgebouworkest is preparing for a great 2020–21 season within the bounds of possibility given the guidelines set out by the government. Single tickets to these concerts will be going on sale at a date later than 1 June. We will be informing our visitors in greater detail in due course via our website and email newsletters. If you have already purchased tickets to extra concerts like the Beethoven marathon, we will be informing you as soon as more is known.

How do I order tickets to a Concertgebouworkest concert?

You can purchase tickets to our concerts online via this website. To do so, please see our concert schedule.

If you prefer to order your tickets over the telephone, please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate, open daily from 10.00 a.m. to 5.00 p.m.). Finally, you can also purchase your tickets from the Concertgebouw box office. 

Ordering online

Ordering tickets to a Concertgebouworkest series online is very simple. If you have not yet created an online account with the Concertgebouworkest but have purchased tickets in the past, please phone or email Customer Service. Our staff will provide you with the correct login details. If you have not ordered tickets before, you can create your own account and purchase the ticket(s) of your choice immediately.

You can opt to pay with a credit card, iDEAL or – partly or wholly – with a Podium gift card. We charge a €4.00 fee for each transaction carried out via our online ordering service. If you opt for e-tickets, a fee of €2.50 per transaction will be charged. 

Placing your order over the telephone

Should you prefer to place your order by telephone, please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate, open daily from 10.00 a.m. to 5.00 p.m.).

Tickets reserved over the telephone must be paid for and/or collected within one week after the reservation is made. Tickets for a concert scheduled within one week must be paid for upon reservation or collected no later than forty-five minutes before the beginning of the concert.

The Concertgebouw charges €5.00 (for tickets sent by post) or €4.50 (for e-tickets) for this service. The Concertgebouw charges €5.00 for the collection and payment at the box office of tickets reserved by phone.

Ordering tickets from the Concertgebouw box office

The Concertgebouw box office is open Monday to Friday from 1.00 to 7.00 p.m. and on Saturdays and Sundays from 10.00 a.m. to 7.00 p.m. From 7.00 p.m., the box office sells only tickets to concerts given that same evening.

E-ticket(s)

If you have ordered e-tickets, you will receive an email confirming the transaction with a link to a PDF file containing your e-ticket(s). Please note: this confirmation email is not your admission ticket. Your e-ticket, which shows a barcode, is your admission ticket.

You can also access your e-tickets by logging on to your account (‘My RCO’) on our website. Once you have logged on, you’ll find your e-ticket(s) in the tab Uw bestelde concerten (Your concert orders).

No additional fees are charged for e-tickets.

Tickets sent by post

If you prefer to receive your tickets by post, these will be sent to you within a few days if you reside in the Netherlands. If the concert is scheduled to take place within five days’ time, or if you have provided an address outside the Netherlands, your tickets will be held for you at the box office.

For this service, the Concertgebouw charges a fee of €1.50 per transaction. Tickets can be purchased using iDEAL, American Express, Visa, Mastercard or a Podiumkaart discount card. Your tickets will be sent to you in time for the concert.

Where do I find the seating plan for the Main Hall of the Concertgebouw?

You can find the seating plan for the Main Hall here. The seating layout may differ depending on the concert. You can view the exact seating layout for your concert by navigating to Kies uw stoelen (Choose your seats) when placing your order.

The Concertgebouw’s detailed general floor plan gives an overview of the locations of the foyers, the lavatories and the Choir and Mirror Halls, among other things.

Where do I find my e-ticket(s)?

If your order includes e-tickets, you will receive an email confirming the transaction with a link to a PDF file containing your e-ticket(s). Please note: this confirmation email is not your admission ticket. Your e-ticket, which shows a barcode, is your admission ticket.

You can also access your e-tickets by logging on to your account (‘My RCO’) on our website. Once you have logged on, you’ll find your e-ticket(s) in the tab Uw bestelde concerten (Your concert orders).

You can use the Adobe Acrobat software to open your e-tickets. You will need to show your printed e-ticket at the door. Alternatively, you may display the e-ticket on your phone screen at the door. Please set your screen to maximum brightness. 

Do I need to print out my e-ticket(s) to enter the hall?

No, you may either print out your e-ticket(s) or display the e-ticket on your phone screen. It is important that you set your screen to maximum brightness.

Can I buy tickets at a Friends discount online?

Concert Friends can take advantage of their Friends discount by logging on before ordering their tickets. The site will display Friends prices once they have logged on.

What should I do if I can’t make it?

If you are unable to attend a concert for which you have purchased a single ticket (i.e. a concert that is not part of a subscription), we invite you to contact the Concertgebouw’s Customer Contact and Sales Department no later than 4.00 p.m. one day before the concert. Please phone the Concertgebouw Line (+31 (0)20 671 83 45 (standard rate, open daily from 10.00 a.m. to 5.00 p.m.)) or send an email to kassa@concertgebouw.nl.

If you are unable to attend one of the concerts in your subscription, we invite you to use the Concertgebouworkest’s Ticket Exchange service by contacting our Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

Before and during concerts

What should I wear to a Concertgebouworkest concert?

Most of our concerts require no specific dress code. Please wear what you feel comfortable wearing. Only for RCO Opening Night, the Concertgebouworkest’s festive season opener, is there a black tie dress code.

Can I have dinner at the Concertgebouw before the concert?

You are welcome to dine at Restaurant Lier prior to concerts given in the Main Hall. Please note that this arrangement is possible only if you will be attending a concert at the Concertgebouw the same evening. At Lier, you can enjoy classic dishes with a contemporary touch, all made from local, seasonal ingredients. Lier is located on the first floor in the Square Foyer above the main entrance to the Concertgebouw. You can read more about the restaurant, the menu and making reservations on the Concertgebouw website.

How and where do I buy a concert programme?

You can purchase an e-concert programme for €1.50 when ordering your concert tickets. Concert programmes are also on sale in our webshop prior to the relevant concerts. An online subscription to Preludium gives you unlimited access to all concert programmes.

Preludium is the programme magazine of the Concertgebouworkest and the Concertgebouw. The magazine offers programme notes to nearly all the concerts given by the Concertgebouworkest and to the concerts in the Concertgebouw’s Own Programming. These programme notes, written by well-known music journalists, feature all sorts of extras, such as interviews, background articles and columns.

Preludium is available as a separate purchase prior to concerts. As a subscriber, you’ll receive Preludium monthly during the concert season at your home address. All the concert programmes are available in electronic format, optimised for PC, tablet and smartphone, at https://www.preludium.nl/. Here you can download the programmes as PDF files, which are easy to print out.

When should I clap?

At classical music concerts, the audience normally claps only after an entire work has been performed, even if the work consists of multiple movements. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished.

What time will the concert finish?

That depends on the concert, but most concerts last anywhere from two hours to two hours and fifteen minutes, including the interval. Preludium lists the estimated time at which each concert is expected to conclude. You may also consult the Concertgebouw website to find out the approximate time a particular concert will end. To do so, select the relevant concert in the schedule. At the bottom of the page – under Prijzen en stoelen (Prices and seats) – the start and end times of the concert are given.

What else should I be mindful of when attending a Concertgebouworkest concert?

Many of our visitors wish to enjoy the music to its fullest through concentrated listening in silence. For this reason, we ask that you arrive on time and refrain from making noise which could cause a nuisance. Switch your mobile phone to silent, and remember that bright screens can also disturb other listeners’ concentration.

General questions

Where does the Concertgebouworkest perform?

The Concertgebouworkest gives some 120 concerts a year, about 80 of which are at the Concertgebouw in Amsterdam. Next to the order button on the programme page of a given concert, you can see whether the concert is being given at the Concertgebouw or at another venue in or outside the Netherlands.

Where is the Concertgebouw located, and how do I get there?

The Concertgebouw is located at Concertgebouwplein 10, 1071 LN Amsterdam. You can find information on how to get to the Concertgebouw by public transport or by car on the Concertgebouw website.

Are the Concertgebouworkest and the Concertgebouw the same organisation?

The Concertgebouw concert hall is the Concertgebouworkest’s home base. Despite being two distinct organisations with separate premises, the Concertgebouw and the Concertgebouworkest do work closely together.

How many musicians are there in the Concertgebouworkest?

The Concertgebouworkest is made up of approximately 120 musicians from some 25 countries. You will find a complete overview of all the musicians here.

How do I receive a copy of the Concertgebouworkest’s season brochure?

You may request a season brochure by filling in this form. You’ll find the latest season brochure on this page.

What’s the best way for me to introduce my children to classical music?

Family Concerts
Specially for children six years and older, the orchestra gives Family Concerts to introduce young audience members to symphonic music in a fun, interactive way. Given twice a season, these concerts give children the chance to participate actively with the music – before, during and after the performance. You can find more information at www.rcokids.nl.

Family Series
The Family Series is a series of three concerts which allow parents and grandparents to introduce their children and grandchildren to the world of classical music. An introduction is given for the children’s benefit prior to the concerts, including background information on the music performed on the concert. For more information, please visit our series page.

Entrée

Anyone under the age of eighteen may become a member of Entrée Junior. Junior members are eligible to buy tickets to the special children’s concerts for just €12.50. Specially for young people (under the age of eighteen), Entrée selects a number of concerts which are also included in the Entrée Junior selection. For these concerts, members are eligible for a 75 per cent discount. In addition, Entrée members can always bring along a guest under the age of 35 (the maximum age for Entrée) for the same price. You can find more information at http://www.jouwentree.nl.

Information for visitors with disabilities

May I enter the building with my electric wheelchair or mobility scooter?

Information about access is available on this page of the Concertgebouw website. If you need further information, please contact us by phoning the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate).

Can I exchange my subscription seat for a wheelchair seat?

It is possible to exchange your subscription seat for a wheelchair seat if one is available. Please contact the Concertgebouworkest’s Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

May I bring my assistance dog inside?

Officially trained assistance dogs (such as guide dogs for the blind) are permitted in the hall. The Concertgebouw would appreciate it if you would inform them in advance if you are planning to bring your assistance dog. Please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate). Pets, including dogs, are not allowed at the Concertgebouw.

What equipment does the Concertgebouw offer to the hearing impaired?

Visitors with a hearing impairment may avail themselves of hearing support systems in the Main Hall and the Recital Hall of the Concertgebouw. We offer radio receivers with headphones or loop. The loop provides a direct audio link to your own hearing aid. You can also connect your own hearing support equipment to the receiver using a mini headphone plug. This equipment is available at the Main Hall and Recital Hall cloakrooms. Test transmitters are also available here so that you can adjust your equipment before taking your seat.