Practical Information

Frequently Asked Questions

Coronavirus (COVID-19)

Programming changes
Streaming and videos
Compensation for cancelled concerts

General questions

Before and during concerts
General questions
Information for visitors with disabilities

Coronavirus (COVID-19)

Programming changes

What do the current coronavirus measures mean for the Concertgebouworkest?

The coronavirus measures announced on 12 January mean that the Concertgebouworkest may not perform for a live audience until 9 February at the earliest. Thanks to the general exemption for businesses, which also extends to the activities carried out by orchestras, the musicians can still come together. This is very important for the orchestra because it enables us to ensure that the quality of our ensemble remains at the highest possible level – and so that we can keep sharing our music with you.

It is for this reason that we will be focusing mainly on concert recordings in the coming period so you can continue to enjoy our music on your television, computer, tablet or smartphone. For more information about scheduled streams, we encourage you to subscribe to our video newsletter, or keep an eye on our website and social media channels.

Where can I find the Concertgebouworkest’s programme for the season 2020-21?

It is not yet clear when we will be able to perform for you again. As a result, tickets to concerts in the spring of 2021 are not on sale at this time. In the meantime, though, we are working hard to ensure we can announce the new programming just as soon as we are again able to welcome you to our concerts.

What has happened to my 2020–21 subscription?

In the spring of 2020, we offered you the choice between carrying over your 2020–21 subscription to retain your seats in the 2021–22 season, and cancelling your subscription. If you chose to carry over your subscription, we will have converted the price of your subscription to a credit. The credit is valid for two years and can be used to purchase tickets to the concerts modified in line with the coronavirus measures in force, as well as for subscriptions for the 2021–22 or the 2022–23 seasons.

In August 2020, you were given the chance to order tickets to the modified concerts up to and including December. Because it is currently not clear when we will be able to perform for you again, tickets to the concerts in the spring of 2021 are not yet on sale. We are working hard to ensure we can announce the new programming just as soon as we are again able to welcome you to our concerts.

So what does this mean for the concerts in my subscription starting in January?

If you chose to carry over your subscription, we will have converted the price of your whole subscription to a credit. Accordingly, your tickets to concerts from January to June will also have been converted to a credit. You will find the total value of your credit(s) under ‘Credits’ after logging in to your account.

What are the Concertgebouworkest’s plans for the 2021–22 season?

Behind the scenes, the Concertgebouworkest is working hard on its plans for the future. As it remains unclear what the 2021–22 season will look like, we are currently preparing for multiple scenarios in order to accommodate as many audience members at our concerts as the measures in place at that time will allow. We look forward to keeping you informed of our plans for the new season on our website and in our newsletters.

 

Streaming and videos

How can I watch streams and videos of the Concertgebouworkest?

On the day of the concert stream, you will find a link to the stream on our home page. The link is also available on our video platform at https://www.concertgebouworkest.nl/en/video. You will need to be logged in to view the concert streams.

The video platform on our website offers hundreds of videos and concert recordings which you can view and listen to free of charge with an account. If you have an account but are having trouble logging in, please contact our Customer Service Department at klantenservice@concertgebouworkest.nl or on +31 (0)20 305 10 15 (Monday to Friday from 9.30 a.m. to 12.30 p.m.). If you do not yet have an account, you can create one here.

Where can I find an overview of the Concertgebouworkest’s scheduled streams?

The concert schedule on our website gives an overview of the streams currently planned. We anticipate adding new streams on a regular basis in the coming period.

On the day of the concert stream, you will find a link to the stream on our home page. The link is also available on our video platform at https://www.concertgebouworkest.nl/en/video. You will need to be logged in to view the concert streams.

Can I watch the concert streams on my digital TV as well?

Yes, you can redirect the live stream to a digital TV using Chromecast or AirPlay. You will find more information here about casting streams to your digital TV.

You can also connect your computer or laptop to your TV using an HDMI cable.

The scheduled streaming time doesn’t suit me. Can I watch the stream(s) at a later time?

Unless stated otherwise, the streams can be viewed for one week after the broadcast on the video platform on our website.

The concert stream is choppy. What should I do?

This may be due to your Internet connection or the connection between the various devices you are using. It may help to reset your modem and/or router.

If you are watching the stream using Chromecast or AirPlay, it may help to use your laptop or computer for the stream and connect it to your TV using an HDMI cable.

 

Compensation for cancelled tickets

I had tickets to one (or more) of the cancelled concerts. How will I be compensated for these tickets?

We have offered you the option to convert your tickets to the cancelled concerts to a credit which you can redeem when purchasing tickets in coming seasons. The credit is valid for two years, so you will have plenty of opportunity to make use of it.

There was also the option of converting your tickets to a donation. Many of our subscribers and ticket buyers have converted their concert tickets to a donation, and we are immensely grateful that you should wish to support us in these uncertain times.

Lastly, you could also request a refund for the total amount of your tickets. If you requested one, we will have since transferred the refund to your bank account.

I am unable to log in to my account. What should I do?

You can request a new password by clicking on the ‘Forgot your password?’ link on the login page on our website, or by contacting our Customer Service Department at klantenservice@concertgebouworkest.nl or on +31 (20) 305 10 15 (open Monday to Friday from 9.30 a.m. to 12.30 p.m.).

How long is a Concertgebouworkest credit valid?

A credit is valid for two years from the date on which you converted your tickets, so you will have plenty of opportunity to make use of it. You can use your credit to purchase both single tickets and subscriptions. You will find the total value and expiry dates of your credit(s) under ‘Credits’ after logging in to your account.

How do I use my credit?

You can locate your credit by logging in to ‘My account’ on the website. When paying for your order, you can easily redeem the credit by clicking on the ‘Redeem voucher’ button. If your credit is greater than the cost of your purchase, the remainder will still be credited to your account.

Where can I find an overview of my credits?

You will find the total value and expiry dates of your credit(s) under ‘Credits’ after logging in to your account.

I requested a refund for my ticket(s). When can I expect the refund to reach my account?

If you requested a refund, we will have refunded your account within two weeks. Refunds for purchases made by credit card may take a little longer to process.

I donated one or more of my tickets. Where can I find an overview of my donations?

If you donated one or more tickets, we will have sent you an email confirmation of each donation. That email states the amount donated and the information you will need to register your gift with the tax authorities.

If you have misplaced the email, please contact our Customer Service Department at klantenservice@concertgebouworkest.nl or on +31 (0)20 305 10 15 (Monday to Friday from 9.30 a.m. to 12.30 p.m.).

What tax benefits are there to making a donation to the Concertgebouworkest?

The Concertgebouworkest has been recognised as a cultural public benefit organisation (algemeen nut beogende instelling, or ANBI, in Dutch), which means that all types of donation made to it are tax-deductible for the donor.

To be tax-deductible, your one-time donations (to us and other ANBIs) must exceed €60 and be greater than 1 per cent of your joint threshold income. Under the current Gift and Inheritance Tax Act (Geefwet), you may effectively increase your donation by 25 per cent for deduction from your Dutch income tax.

How else can I support the orchestra at this time?

We are immensely grateful that you should wish to support us in these uncertain times. Should you wish to support the Concertgebouworkest in other ways besides donating your tickets – by making a single donation or by joining our donation programme, for instance – we would, of course, be very grateful. For more information, please visit www.concertgebouworkest.nl/en/private-donations.

 

General questions

Before and during concerts

What should I wear to a Concertgebouworkest concert?

Most of our concerts require no specific dress code. Please wear what you feel comfortable wearing. Only for RCO Opening Night, the Concertgebouworkest’s festive season opener, is there a black tie dress code.

Can I have dinner at the Concertgebouw before the concert?

You are welcome to dine at Restaurant Lier prior to concerts given in the Main Hall. Please note that this arrangement is possible only if you will be attending a concert at the Concertgebouw the same evening. At Lier, you can enjoy classic dishes with a contemporary touch, all made from local, seasonal ingredients. Lier is located on the first floor in the Square Foyer above the main entrance to the Concertgebouw. You can read more about the restaurant, the menu and making reservations on the Concertgebouw website.

How and where do I buy a concert programme?

You can purchase an e-concert programme for €1.50 when ordering your concert tickets. Concert programmes are also on sale in our webshop prior to the relevant concerts. An online subscription to Preludium gives you unlimited access to all concert programmes.

Preludium is the programme magazine of the Concertgebouworkest and the Concertgebouw. The magazine offers programme notes to nearly all the concerts given by the Concertgebouworkest and to the concerts in the Concertgebouw’s Own Programming. These programme notes, written by well-known music journalists, feature all sorts of extras, such as interviews, background articles and columns.

Preludium is available as a separate purchase prior to concerts. As a subscriber, you’ll receive Preludium monthly during the concert season at your home address. All the concert programmes are available in electronic format, optimised for PC, tablet and smartphone, at https://www.preludium.nl/. Here you can download the programmes as PDF files, which are easy to print out.

When should I clap?

At classical music concerts, the audience normally claps only after an entire work has been performed, even if the work consists of multiple movements. The concert programme shows you exactly how many movements a particular piece of music has and about how long the whole piece will last. Another easy way to know when to clap is to watch the conductor, who will let his arms rest at his sides once the piece is finished.

What time will the concert finish?

That depends on the concert, but most concerts last anywhere from two hours to two hours and fifteen minutes, including the interval. Preludium lists the estimated time at which each concert is expected to conclude. You may also consult the Concertgebouw website to find out the approximate time a particular concert will end. To do so, select the relevant concert in the schedule. At the bottom of the page – under Prijzen en stoelen (Prices and seats) – the start and end times of the concert are given.

What else should I be mindful of when attending a Concertgebouworkest concert?

Many of our visitors wish to enjoy the music to its fullest through concentrated listening in silence. For this reason, we ask that you arrive on time and refrain from making noise which could cause a nuisance. Switch your mobile phone to silent, and remember that bright screens can also disturb other listeners’ concentration.

General questions

Where does the Concertgebouworkest perform?

The Concertgebouworkest gives some 120 concerts a year, about 80 of which are at the Concertgebouw in Amsterdam. Next to the order button on the programme page of a given concert, you can see whether the concert is being given at the Concertgebouw or at another venue in or outside the Netherlands.

Where is the Concertgebouw located, and how do I get there?

The Concertgebouw is located at Concertgebouwplein 10, 1071 LN Amsterdam. You can find information on how to get to the Concertgebouw by public transport or by car on the Concertgebouw website.

Are the Concertgebouworkest and the Concertgebouw the same organisation?

The Concertgebouw concert hall is the Concertgebouworkest’s home base. Despite being two distinct organisations with separate premises, the Concertgebouw and the Concertgebouworkest do work closely together.

How many musicians are there in the Concertgebouworkest?

The Concertgebouworkest is made up of approximately 120 musicians from some 25 countries. You will find a complete overview of all the musicians here.

How do I receive a copy of the Concertgebouworkest’s season brochure?

You may request a season brochure by filling in this form. You’ll find the latest season brochure on this page.

What’s the best way for me to introduce my children to classical music?

Family Concerts
Specially for children six years and older, the orchestra gives Family Concerts to introduce young audience members to symphonic music in a fun, interactive way. Given twice a season, these concerts give children the chance to participate actively with the music – before, during and after the performance. You can find more information at www.rcokids.nl.

Family Series
The Family Series is a series of three concerts which allow parents and grandparents to introduce their children and grandchildren to the world of classical music. An introduction is given for the children’s benefit prior to the concerts, including background information on the music performed on the concert. For more information, please visit our series page.

Entrée

Anyone under the age of eighteen may become a member of Entrée Junior. Junior members are eligible to buy tickets to the special children’s concerts for just €12.50. Specially for young people (under the age of eighteen), Entrée selects a number of concerts which are also included in the Entrée Junior selection. For these concerts, members are eligible for a 75 per cent discount. In addition, Entrée members can always bring along a guest under the age of 35 (the maximum age for Entrée) for the same price. You can find more information at http://www.jouwentree.nl.

Information for visitors with disabilities

May I enter the building with my electric wheelchair or mobility scooter?

Information about access is available on this page of the Concertgebouw website. If you need further information, please contact us by phoning the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate).

Can I exchange my subscription seat for a wheelchair seat?

It is possible to exchange your subscription seat for a wheelchair seat if one is available. Please contact the Concertgebouworkest’s Customer Service Department on +31 (0)20 305 10 15 (Monday–Friday, 9.30 a.m. to 12.30 p.m.) or at klantenservice@concertgebouworkest.nl.

May I bring my assistance dog inside?

Officially trained assistance dogs (such as guide dogs for the blind) are permitted in the hall. The Concertgebouw would appreciate it if you would inform them in advance if you are planning to bring your assistance dog. Please phone the Concertgebouw Line on +31 (0)20 671 83 45 (standard rate). Pets, including dogs, are not allowed at the Concertgebouw.

What equipment does the Concertgebouw offer to the hearing impaired?

Visitors with a hearing impairment may avail themselves of hearing support systems in the Main Hall and the Recital Hall of the Concertgebouw. We offer radio receivers with headphones or loop. The loop provides a direct audio link to your own hearing aid. You can also connect your own hearing support equipment to the receiver using a mini headphone plug. This equipment is available at the Main Hall and Recital Hall cloakrooms. Test transmitters are also available here so that you can adjust your equipment before taking your seat.